If you make something after it’s ordered, tell your shop. It stays on sale and never sells out, and the delivery dates buyers see allow time to make it.
Making it after it’s orderedLink to Making it after it’s ordered
- Step 1: Open the product, then More options and Made to order.
- Step 2: Switch on I make it after it’s ordered.
- Step 3: Set Working days to make it. Leave it empty to use your shop’s usual making time.
- Step 4: Save the product.
Switching it on stops counting stock for the posted versions, so it never sells out. You can switch Count my stock back on if you only make a few at a time.
Your usual making timeLink to Your usual making time
In your back office: When orders go outIn Delivery, When orders go out, under Making time, set your Usual making time in working days. It’s used for any made-to-order product with Working days to make it left empty, so you only give a product its own when it takes longer or shorter.
How buyers’ dates are worked outLink to How buyers’ dates are worked out
Buyers see real dates on the product page, in the basket and at checkout. They count the making time first, then your Cut-off time, the Days you post, bank holidays and any Days away, then the delivery option’s own working days.
While you make itLink to While you make it
On the Studio board, move the order to Making and Quality check as you go. The buyer’s order page shows “Being made” and “Final checks”, so they can see it’s on its way.
Made to order isn’t the same as personalised. If you make a standard design after someone orders it, they can still change their mind. Returns and the 14-day rule explains.