Help
Guides to running your shop
Short guides in plain words, each with an example from a maker’s shop. The same ones sellers find in their back office.
Every topic
Getting started
Opening your shop, finding your way round, and keeping your account safe.
Products
Adding things to sell, looking after them, downloads, drops, collections and stock.
Orders, delivery and the law
Posting orders, delivery prices, returns and who’s selling.
Customers, discounts and emails
Your customers, discount codes, newsletters, the emails that send themselves, and reviews.
How your shop looks
Templates, the design editor, menus, your logo and colours, pages, the journal and pictures.
Etsy and the marketplace
Bringing products from Etsy, selling in both places, and the Handsold marketplace.
Money and plans
Getting paid, your balance, plans and fees, statements and HMRC.
Your team, numbers and helpers
People who help you run the shop, your figures, your data and the AI helpers.
Can’t find what you need? Write to us.